Delete Hims Account
Last updated July 14, 2026 · Independent guide · Not medical advice
How do I delete my Hims account?
To delete a Hims account, the reliable path is: cancel any active subscriptions first, then request account deletion through your account or privacy settings after logging in, or by contacting Hims support and asking them to delete your account and personal data. You may need to verify your identity with the email on your account, and you should wait for written confirmation that the account and data have been removed. Deletion is different from cancelling, so getting the order right matters.
A clarification up front: we are Hims Guide, an independent informational site. We are not Hims and we cannot delete your account or process a refund for you. We explain the general process and point you to official channels; any actual deletion or refund happens through you on hims.com or with the official Hims support team. For related account tasks, see our Hims Help and Support hub.
How to delete a Hims account step by step
Follow these steps in order. The sequence matters, especially cancelling before deleting.
- Cancel any active subscriptions first. Log in and cancel so billing stops before you request deletion. Our How to Cancel Hims Subscription guide walks through this.
- Log in to your Hims account. Sign in at hims.com or in the app so you can reach support and account settings.
- Find the account or privacy settings. Look in Account settings for a delete account or data request option.
- Submit a deletion request to support. If there is no self-service option, contact Hims support or use a privacy request to ask for account deletion.
- Verify your identity if asked. Provide the account email and any details support needs to confirm the request is really you.
- Confirm the account has been deleted. Wait for written confirmation that your account and data have been removed, and keep it.
If you cannot find a self-service delete option, that is normal; many services handle deletion through support or a formal privacy request rather than a button.
What is the difference between deleting and cancelling?
This distinction confuses a lot of people, and getting it wrong leads to unexpected charges or data staying around longer than you wanted. The table makes it clear.
| Cancel subscription | Delete account | |
|---|---|---|
| Stops future billing | Yes | Only if you cancel first |
| Removes your account | No | Yes |
| Removes your personal data | No | Yes (via deletion/privacy request) |
| Keeps order history | Yes | No |
| Best when | You want to stop charges | You want your data removed |
The short rule: cancel if you just want billing to stop; delete if you want your account and data gone. And because a lingering active subscription can complicate a deletion, always cancel before you delete.
Why should I cancel before deleting?
Cancelling first prevents auto-renewal from billing you during or after the deletion process. Hims subscriptions renew automatically, so deleting an account while a plan is still active can create confusion around a pending charge or shipment. Stop billing, confirm the cancellation, and only then submit your deletion request. This ordering keeps your billing clean and makes any refund inquiry far simpler to resolve, because you are not untangling a fresh charge at the same time.
How do Hims refunds work?
Refunds are one of the more nuanced parts of Hims support, because the answer genuinely depends on the product and how far the order has progressed. The key facts to understand:
- Prescription medications are often non-refundable once shipped. For safety and regulatory reasons, a dispensed prescription cannot be restocked, so it typically cannot be returned for a refund.
- Other situations may qualify. Depending on the product and circumstances, some orders may be eligible.
- Policies vary and change. There is no single universal rule, which is why you should check the current terms rather than assume.
The practical step is to contact Hims support promptly, explain your situation clearly, and ask about the current refund and return policy for your specific order. Acting quickly, before an order ships, generally gives you the best chance.
Will deleting my account refund my last charge?
No. This is an important point: account deletion and refunds are separate matters. Deleting your account removes your data going forward, but it does not reverse a charge that already processed. If you want a refund, you must request it directly with Hims support and ask about eligibility for your specific order, ideally before or alongside your deletion request. Do not assume that closing your account will trigger any money back, because it will not.
What is the Hims return policy?
Return eligibility varies by product. As with refunds, prescription items are frequently non-refundable once shipped because they cannot be safely restocked, while other products may carry different terms. Because these policies change and depend on the specific item, the reliable approach is to review the current terms on hims.com or ask Hims support about your specific order. Relying on a general rule you read somewhere, including a broad summary here, is riskier than confirming the live policy for what you actually bought.
How long does deletion take, and how do I confirm it?
Timing varies depending on how the request is handled, whether through self-service or a support and privacy request. Some deletions process quickly, while full data-deletion requests can take longer to complete. When you submit your request:
- Ask for an expected timeframe so you know when to follow up.
- Keep the written confirmation you receive as a record that the account and data were removed.
- Follow up if the timeframe passes without confirmation.
Because deletion is often permanent, make sure you have downloaded or noted anything you need, such as order records, before you request it.
What if I only want to stop charges, not delete everything?
If your real goal is simply to stop paying, you do not need to delete your account at all. Cancelling the subscription stops future billing while leaving your account intact, which is useful if you might return to Hims later. Many people search for how to delete their account when a cancellation is actually what they want. Read How to Cancel Hims Subscription first, and reserve full deletion for when you specifically want your account and personal data removed.
What should I save before deleting my account?
Because deletion is often permanent, do a little housekeeping first. Note or download anything you might need later, such as order records, receipts for HSA or FSA reimbursement, and any confirmation of a cancelled subscription. If you have an open refund inquiry, resolve or at least document it before the account is removed, since it is harder to reference orders once the data is gone. Taking five minutes here prevents the frustration of needing a record you can no longer reach.
It is also worth confirming there are no pending shipments or charges tied to the account. A deletion request submitted while an order is mid-process can create confusion, which is another reason to cancel and confirm first. Once billing is stopped, your records are saved, and any refund question is settled, you can proceed with a clean deletion.
The bottom line on deleting a Hims account and refunds
To delete a Hims account, cancel active subscriptions first, then request deletion through account settings or by contacting support and a privacy request, verify your identity, and keep the confirmation. Deletion is not the same as cancelling, and it does not automatically refund a charge; refunds depend on the product, with prescriptions often non-refundable once shipped. When in doubt, contact Hims support and ask about your specific order. Remember, Hims Guide is independent and cannot delete accounts or issue refunds. For more, return to Hims Help and Support, see Hims Customer Service Number, or read independent Hims Reviews.